At the risk of sounding like I can’t come up with a blog post idea of my own, this will give a shout out, again, to Paul at The Captains Speech for reminding me how mad I am at Canada. Kidding! But this weekend, my son went to Toronto. He wanted to know if he could use his phone in Canada, how it worked for voice, texting and data. We have a family phone plan and the kids pay their portion of the bill. I had never thought about it before. I know there are international plans, but the only times my husband and I have traveled internationally in a few years have been on cruises. I purposely have not brought my phone, because that would completely defeat the goal of rest and relaxation.
I called our phone provider, which is Sprint. I’m hoping that Sprint isn’t big brother and that my plan won’t go up astronomically because I’m complaining about them
a lot a teensy bit. After going through round 4 of “if you require different information press 5” I finally got a human. I felt sorry for him and told this guy right up front. Initially, I would have been very pleasant and would have tried to get the information in a kind way. Now I was pissed and apologized to him but continued to act annoyed. And I realize that he probably gets this from every single customer who finally reaches him. He was so helpful. He very nicely explained how the International Plan costs 8 million dollars for the year (hyperbole) but they would be happy to accommodate me. I responded with, well, I only need the plan for 3 days. So he happily sent me to the menu that I click a few times and get a human-in-charge-of-international-plans-for-3-days. She was lovely. She gave me a mountain of information that included that we already had free voice and texting (I knew that because I’m not stupid a savvy consumer) and that would “count” in Canada, too. But the data ranged from plans that were megabites (now I’m not as savvy a customer) that for x number that would count for x amount or better yet x number of mb that would count for x amount to finally x number for $199.95 for 3 days but it wouldn’t last very long if he used data. Are you effin kidding me?
I said it a little more nicely. And then she said that if he went to settings, to cellular, to this, to that, to the other thing and clicked his heels 3 times saying “there’s no place like cell coverage than Canada,” for $2.99 he could get unlimited everything, as long as he was in a wifi area and only using wifi for data. Hallelujah! And before you judge me, I wrote all of this down so I could send him the step by step process, even though he knew immediately what I was talking about. And I repeated it back to the Sprint person to be sure I had it down correctly, even though I knew exactly what she said.
Then being the crazy Mom that I am, I texted him that as long as he was facing the US it would all be free. He wasn’t amused. The bottom line after all of that, is that it didn’t work. That’s okay. It only took about 45 minutes and every drop of patience in my patience arsenal to find out that the Sprint plan, as explained to me in detail, didn’t work. Yet I was being charged. And I live in fear that if everything else didn’t work the $2.99 wouldn’t work either. And that wasn’t a set fee. It was the fee that allowed everything else that he used to be cheaper. We decided that he wouldn’t use his phone.
So I faced Canada and sent Sprint a message.